Returns Policy

We have built our reputation on our quality of service and we want you to be completely happy with all your purchases. Should you be unsatisfied with any item you have ordered from us we will offer a full refund of the item cost but not postage and packing fees.

For items to be accepted for return they must be in their original unused condition and must be returned to us in secure packaging at your own cost within 14 days of receipt. Please include a note with any returns explaining why the item is not suitable to help us improve our service for all our customers.

Further details can be found in section 9 of our terms and conditions.

Any questions regarding our returns policy can be emailed to:

When returning items please send them to:
Returns Department
West Byfleet Pro Shop
Sheerwater Road
West Byfleet
Surrey, KT14 6AA